Privacy Policy

Tidal Digital respects your privacy. This policy explains how we handle personal information when you visit our website, contact us or subscribe to our updates.

Tidal Digital is the registered business name of Rowan William Lyles, a sole trader, ABN 36 644 394 812, based in Warrnambool, Victoria, Australia.

Information we collect

When you submit an enquiry, request a quote or contact us, we may collect your name, business name, email address, phone number, website address and any information you provide about your project.

When you subscribe to our newsletter, we collect your email address and any other details you choose to provide.

Our website and hosting systems may also collect technical information, including your IP address, browser and device details, pages visited and referring website.

Please avoid sending passwords, payment card details or sensitive personal information through our general enquiry forms.

How we use your information

We use personal information to:

• Respond to enquiries and prepare proposals.
• Communicate with you about your project or services.
• Send newsletters and marketing updates where you have subscribed or otherwise consented.
• Understand and improve our website and marketing.
• Maintain website security and investigate technical problems.
• Meet applicable legal obligations.

Submitting an enquiry does not automatically subscribe you to our newsletter.

Providers we use

We share information with service providers where needed to operate our business and respond to you. These include website hosting, email, IT and professional service providers.

We use Mailchimp to manage newsletter subscriptions and send marketing emails. Information supplied when you subscribe is processed through that service.

We may also disclose information where required or authorised by law.

We do not sell or rent your personal information.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to support its operation and understand how visitors use it.

We use Google Analytics to measure website traffic and activity. Information collected can include device and browser details, identifiers, pages visited and interactions with the website.

We use Meta Pixel to measure advertising performance and support relevant advertising on Facebook and Instagram. Meta may associate information collected through the pixel with your Meta account or other information it holds about you.

Google and Meta process information under their own privacy policies.

You can manage or delete cookies through your browser settings and manage advertising preferences through Google and Meta. Blocking cookies may affect some website functions.

Overseas processing

Some providers, including Mailchimp, Google and Meta, may process or store information outside Australia, including in the United States.

Although our website hosting infrastructure is in Australia, this does not mean all information collected through the website remains in Australia.

Storage and security

We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. These include secure connections, restricted access and appropriate account security.

No website or online service can guarantee complete security.

We retain information for as long as reasonably needed for the purposes described in this policy, including ongoing enquiries, client relationships and applicable record-keeping requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Marketing preferences

You can unsubscribe from marketing emails using the link in the email or by contacting us.

Unsubscribing from marketing does not stop essential communications about services you hold with us, such as invoices, renewals or support responses.

Access, corrections and complaints

You can contact us to request access to your personal information, correct inaccurate details or ask us to delete information we no longer need.

We may need to verify your identity before acting on a request. If we need to retain information for legal or operational reasons, we will explain this.

If you have a privacy complaint, please email us with the details. We aim to acknowledge complaints within five business days and provide a substantive response within 30 days.

You can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Its ability to investigate will depend on whether the matter falls within its jurisdiction.

Client portal and purchased services

Additional information about billing, payments, domain registration and data held through hosting services is available in our Client Services Privacy Policy.

Changes to this policy

We may update this policy to reflect changes to our website, services or information handling practices. The current version will be published on this page with its update date.

Contact us

Tidal Digital
Rowan William Lyles
ABN 36 644 394 812
Warrnambool, Victoria 3280, Australia

Email: hello@tidaldigital.com.au
Phone: 0423 644 157